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Prime Houston Pools

Privacy Policy

Effective Date: June 10, 2026

Prime Houston Pools ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with us by phone, text message, website form, email, or other communication methods — including SMS opt-in records and A2P 10DLC compliance.

Important Notice Regarding Text Messaging Data

Prime Houston Pools does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

  • Name, phone number, service address, email address
  • Pool service details, appointment preferences, customer service notes
  • Messages and communications you send to us
  • Opt-in records and timestamps for SMS and other communication channels

Non-Personal Information

  • IP address, browser type, operating system, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies (see Section 8)

2. How We Use Your Information

We use collected information to:

  • Respond to pool service requests, quote requests, and customer support inquiries
  • Schedule and coordinate appointments and service visits
  • Provide weekly pool cleaning, maintenance, and repair services
  • Communicate about appointments, service updates, and follow-up
  • Send transactional messages such as appointment reminders and service notifications
  • Maintain records of your communication preferences and consent
  • Improve our services and customer experience
  • Comply with legal obligations

3. SMS Messaging & A2P Compliance

Text Message Program Terms

By opting into our SMS messaging services, you agree to receive text messages from Prime Houston Pools related to your pool service request, quote request, appointment coordination, customer support, service updates, and service-related follow-up.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable A2P 10DLC carrier requirements
  • Marketing and service-related consents are collected separately

Opt-Out Instructions

  • You can cancel SMS messages at any time by replying STOP
  • You will receive a final confirmation message, and no further messages will be sent unless you opt in again
  • All opt-out requests are processed immediately

Message Frequency & Content

  • Message frequency varies depending on your request and ongoing service needs
  • Messages will be directly related to the services you have requested
  • We do not send promotional or marketing content without separate, specific consent

Help & Support

  • Reply HELP for assistance, or contact us at 346-545-5151
  • Customer support is available during regular business hours

Carrier Information

  • Message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, and most major U.S. carriers

4. Information Sharing & Disclosure

Prime Houston Pools does not sell, rent, share, or transfer your personal information or mobile phone numbers to third parties or affiliates for marketing or promotional purposes. We may share information with:

  • Service Providers: Trusted third-party vendors who assist in operating our business (phone, SMS, website hosting, CRM, scheduling, payment processing), bound by confidentiality and security obligations
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected customers
  • With Your Consent: When you explicitly authorize sharing

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding service providers necessary to deliver SMS messages.

SMS Terms & Conditions are available at: /sms-terms/

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. This includes encryption of information transmitted between your browser and our servers using industry-standard TLS protocols. Despite our efforts, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services or as required by law:

  • Customer contact and service records: Retained for the duration of our business relationship plus a reasonable period thereafter
  • SMS opt-in/opt-out records: Retained for at least 4 years to demonstrate consent compliance
  • Billing and payment records: Retained as required by tax and accounting regulations
  • Communications: Retained as needed for customer service and quality purposes

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure proper functioning of the website
  • Remember your preferences
  • Analyze site traffic and improve user experience

You may control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website. We do not use cookies for targeted advertising purposes.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Withdraw Consent: Reply STOP to SMS, or contact us to revoke consent at any time

To exercise these rights, contact us at the information in Section 11. We will respond within a reasonable timeframe.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Prime Houston Pools does not sell personal information. To exercise your CCPA rights, contact us using the information below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, contact us:

Prime Houston Pools
Phone: 346-545-5151
Email: Info@primehoustonpools.com
Service Area: Greater Houston, Texas